Shipping

Note: Orders cannot be changed, modified, or canceled after checkout.

Our standard US shipping is $9 (flat rate.) Your order will be shipped with UPS, to ensure that all of your orders are delivered. At times if there is a problem with your shipping address ie (P.O Box) we will ship with USPS.

 

Please note, although we try to have your orders ready within a week of your purchase, it can take up to 3 weeks for your order to be processed, packed, and shipped. Once we have shipped your item(s), it should arrive within 1-5 business days through UPS and/or USPS.

Secret Scents of Ella ships Monday's, Wednesday's, and Friday's.

Secret Scents of Ella is NOT responsible for:

  • Delays with UPS or USPS shipping
  • Products that are lost or damaged in the mail. The United Parcel Service will be responsible once we ship the packages.
  • Products marked delivered by UPS or USPS. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 7-14 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1 (800) 742-5877). We will not refund additional shipping charges if UPS fails to meet their guaranteed shipping times. 

 

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to change your shipping address, please write to us at info@secretscentsofella.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.